Q:
How do we place an order?
A. You can place an order by faxing or mailing the order
form or a purchase order. You can also phone in your order
or order on-line by clicking
here. 
Q:
Can we use our own school “logo” or “mascot”?
A: Yes, just fax, mail or email us your logo or mascot and
we will use it on your labels. We also have a large selection
of mascots to choose from. Click
here to see our mascot selection.
Q:
Can we make changes to your label samples or create our
own type of label to fit our needs?
A: Yes, you can make changes to our samples or you can create
your own type of label. Simply draw us a diagram of the
new label type or make your changes to our sample in the
empty box on the order form or on a separate sheet. If needed,
we can fax you a “proof” to make sure your label
meets your expectations.
Q:
What is the turn around time on an order and how is it shipped?
A: Most orders are shipped within 5 business days via “UPS
Ground”. If needed, we do have RUSH ORDER options
available and prices vary depending on the size of your
order and how it is shipped.
Q:
How are we billed for an order and what are our payment
options?
A: We include an invoice with your order. We accept checks
and the following credit cards: Visa, MasterCard, and American
Express.
Q:
What is the minimum order? Can we “mix & match”
different labels to reach the volume discounts?
A: The minimum order is 1,000 labels. Yes, you can combine
label types and quantities to reach the minimum order if
needed. You can also “mix & match” label
types and quantities to qualify for the volume discounts
listed on the order form.
Q: Do we have to pay the
one-time “set-up“ fee if we want the same as
the sample sent to us?
A: Yes, you have to pay the one-time “set-up”
fee on your first order regardless if you order the same
as the sample sent to you or if you make changes to the
sample. The “set-up” fee covers our costs associated
with the “customization” of your labels. You
will not be charged the “set-up” fee on any
future orders regardless if you change labels, colors, text,
etc. Also, you will not be charged an additional “set-up”
fee if you order more than one type of label.
Q:
Do we receive a discount on our next order for referring
another school to you?
A: Yes, we will give you a 20% discount off your next order
for each school you refer to us who orders.
Districts
Q:
Can we order for our individual schools and combine those
orders to qualify for the volume discounts? If yes, how
do we order for each school?
A:
Yes, some districts order labels with their district name
and logo and use them for all of their schools. Other districts
customize their labels with the name, mascot and colors
of the individual schools. When ordering for each school,
we recommend that you fill out an order form with each school’s
preferences concerning label type, colors and mascot.
Q:
Can we see a “Proof” of our labels before we
place an order?
A. Yes, simply provide your label specifications and we
will either email, fax or mail you a proof for approval.
Q:
If we are ordering for our individual schools or if we need
more than one logo/mascot or text change for our labels,
are there additional “set-up” fees?
A: If you require between zero and five logo/mascot or text
changes there are no additional “set-up” fees.
For every “set-up” over five, we charge a flat
rate of $10.00 per “set-up”.
